🛡️ Our Commitment to Safe Play

ac71 Responsible Gaming — Your safety is our priority

ac71 believes that alongside an enjoyable gaming experience, ensuring every player's mental and financial wellbeing is most important.

Our Commitment

Why Responsible Gambling Matters

For players aged 21 and above only

Online gaming is a form of entertainment. However, when gambling gets out of control, it can have a serious impact on personal, family, and financial life. ac71 believes every player should be aware of their own limits and enjoy gaming accordingly.

We are committed to creating an environment where every person who comes to our platform is safe, protected, and able to make informed decisions. That is why ac71 maintains multiple tools and support systems to help keep your gaming experience healthy.

Remember — gambling should never be seen as a source of income. It is a form of entertainment, and keeping that perspective is what makes it most enjoyable.

Important Notice: You must be at least 21 years old to register and play at ac71. Accounts belonging to underage users will be closed immediately and any deposited funds will be forfeited.

Gaming should always be for entertainment. If you ever feel that gaming is affecting your life, contact the ac71 support team — we are always here for you.

Our Safety Tools

ac71 Responsible Gaming Features

ac71 provides the following tools to ensure your gaming experience remains positive at all times.

Set Deposit Limits

You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once set, the limit takes effect immediately; increasing the limit requires waiting a specified period.

Time-Out Feature

Use the time-out feature if you want to take a break for a few days. Your account can be temporarily suspended for anywhere from 24 hours to 6 weeks. Login will be completely blocked during this period.

Self-Exclusion

If you feel you need a long-term break from gaming, choose self-exclusion. Options are available to close your account for a minimum of 6 months or permanently. This decision takes effect immediately once activated.

Loss Limit

Set a cap in advance on how much you can lose within a given period. Once you reach this limit, your session will end automatically and you will be shown a warning message.

24/7 Support Centre

The ac71 support team is always ready for any questions or concerns related to responsible gaming. Chat live or email us in Bengali — we are available around the clock.

Reality Check

At regular intervals, ac71 will remind you how long you have been playing. This automatic notification keeps you aware of your session time and makes it easier to take a break.

Detailed Information

A Complete Guide to Safe Gaming

How Deposit Limits Work

Setting a deposit limit at ac71 is straightforward. Go to your account settings and choose your preferred limit from the "Responsible Gaming" section. The minimum deposit limit for each method is ৳100. Reducing a limit takes effect immediately, but increasing a limit requires a 72-hour waiting period — this is to prevent overspending in an emotional moment.

The Difference Between Time-Out and Self-Exclusion

A time-out is a short-term break — suspending your account for a few days or weeks. Self-exclusion is a long-term decision, where your account is closed for a minimum of 6 months or permanently. During self-exclusion, no promotional messages are sent from ac71.

Protecting Family Members

If a family member uses your account, make sure they are over 21. ac71 follows an age verification process to prevent underage account creation. Keep your device password protected and do not share your account with anyone.

Signs of Problem Gambling

If any of the following situations feel relevant to you, consider seeking support:

  • Spending more money than your budget allows
  • Placing larger bets to try to recover lost money
  • Prioritising gaming over family or work
  • Lying about or hiding your gambling
  • Feeling restless or irritable when not gaming
  • Gambling with borrowed money or loans

How to Seek Help

If you feel gaming is affecting your life negatively, do not delay — contact the ac71 support team. Our live chat is available 24/7 and you can speak in Bengali. You can also reach us by email: [email protected] — all information is kept completely confidential.

Check Yourself

Is Your Gaming Under Control?

I play for entertainment, not to earn money.

I play within a pre-set budget and do not exceed it.

I do not get discouraged when I lose or place larger bets to recover losses.

Gaming is not affecting my family, work, or sleep.

I do not borrow or take loans to gamble and do not use money from my daily expenses.

I can stop playing at any time and feel fine when I am not playing.

If any point on the list above does not apply to you, consider using ac71's support services. Our team will help you make the right decision.

FAQ

Questions About Responsible Gaming

Here are answers to the most frequently asked questions about responsible gaming.

No, it is not mandatory. However, ac71 strongly recommends that every player set a limit that suits them. A deposit limit is an effective way to protect your finances and can be changed at any time from your settings.

Yes, you can withdraw the balance in your account before self-exclusion takes effect. The minimum withdrawal is ৳1,000 and the process takes between 30 minutes and 3 hours. Contact the ac71 support team for more details.

If you feel a family member is gambling excessively, start by having an open conversation with them. Let the ac71 support team know — we can assist with an account review. Empathy and the right support are the most powerful tools in this situation.

No, your account does not reactivate automatically when the time-out period ends. You will need to log in yourself and reactivate the account. This gives you the opportunity to make a conscious decision.

Yes, ac71 follows a strict age verification process. Age proof documents must be submitted at registration. Any account found to belong to someone under 21 will be cancelled immediately. If there are children at home, use a password on your device.

Setting deposit limits or reality checks generally has no effect on bonuses. However, activating self-exclusion or a time-out may cancel active bonuses. Contact [email protected] or use live chat for more details.

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Contact us for any questions or support related to responsible gaming. Or start enjoying our platform safely.

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