Your Privacy Is Our Responsibility

ac71 may collect various types of information through your account registration, use of services and customer support process. The main categories of information collected are as follows:

• Identity Information: Full name, date of birth, copy of national ID card or passport (for age verification and KYC).
• Contact Information: Email address, mobile number and mailing address.
• Financial Information: Deposit and withdrawal history, details of payment methods used (bKash, Nagad, Rocket or bank account number).
• Technical Information: IP address, browser type, device identifier, access time and date, cookie data.
• Activity Information: Your gaming history, preferred games, betting patterns and time spent on the platform.
• Communication Records: Details of your conversations with our customer service.

ac71 collects and processes your information only for specific, legitimate and transparent purposes. The main purposes are:

• For account creation, verification and management.
• For processing deposits and withdrawals.
• To ensure age verification — our services are for those aged 21 and above only.
• To protect our platform from fraud, money laundering and other illegal activities.
• To provide customer support and resolve complaints.
• To enforce responsible gaming policies.
• To comply with applicable laws and regulations.
• To improve service quality and provide a personalised experience.

ac71 places the highest importance on the security of your personal information. We have put in place industry-standard technical and organisational measures to protect your information from unauthorised access, disclosure, alteration or destruction.

Our main security measures are:

• SSL Encryption: All data transmitted on our website is encrypted using SSL (Secure Socket Layer) technology.
• Secure Servers: Your information is stored in secure data centres.
• Access Control: Only authorised personnel may access your information for specific purposes.
• Regular Security Reviews: The security of our systems is regularly tested and updated.
• Password Protection: User passwords are stored using hashing; they are never stored in plain text.

The data retention period is determined by service requirements and applicable legal obligations. Even after account closure, certain information may be retained for a specified period in accordance with applicable law.

ac71 may share information with third parties only in the following limited circumstances and only to the extent necessary:

• Payment Processors: Necessary information is shared with the relevant financial institution to complete transactions via bKash, Nagad, Rocket or bank transfer.
• Identity Verification Services: With approved third-party providers to complete the KYC process.
• Technology Partners: Trusted technology providers that assist in operating and maintaining the platform.
• Legal Requirements: To comply with court orders, lawful requests from law enforcement agencies or applicable legal obligations.
• Business Transfers: In the event of a merger or acquisition of ac71, relevant information may be transferred.

When entering into any agreement with third parties, ac71 ensures they adhere to privacy and security standards equivalent to our own.

The ac71 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help our website operate more effectively.

Types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and keeping core services running.
• Functionality Cookies: For remembering your language preferences and personalised settings.
• Analytics Cookies: To understand website usage and improve service quality.
• Security Cookies: For fraud detection and account protection.

You can control cookies by changing your browser settings. However, disabling certain cookies may affect specific functionality of the service.

You have the following rights regarding your personal information:

• Access: The right to receive a copy of the information ac71 holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (however, complete deletion may not be possible if legal obligations apply).
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Object: The right to object to the processing of your information for specific purposes.
• Right to Data Portability: The right to receive your information in a structured, commonly used and machine-readable format.

If you wish to exercise any of the above rights, please contact our support team.

ac71's services are for those aged 21 and above only. We do not knowingly collect any information from minors. If we become aware that information about a minor has been collected by mistake, that information will be deleted immediately and the associated account will be suspended.

Request for parents: If you believe your child has registered on our platform, please contact us immediately.

Due to the nature of our services, your information may be processed or stored on servers outside Bangladesh. For any such transfer, ac71 ensures that:

• The receiving party maintains adequate data protection standards.
• Appropriate protective clauses are included in data transfer agreements.
• The privacy and security of your information is maintained at all times.

In the event of a data security breach, ac71 will take the following steps:

1. Identify the breach and take immediate preventive measures.
2. Notify affected users as quickly as possible.
3. Investigate the cause of the breach and take preventive measures for the future.
4. Notify the relevant authorities in accordance with applicable laws and regulations.
5. Provide appropriate guidance to affected users for further protection.

ac71 reserves the right to periodically review and update this Privacy Policy. In the event of significant changes, we will:

• Clearly state the date of the new policy on the website.
• May notify registered users by email.
• Continued use of the service after changes are made will be considered as your acceptance of the new policy.

We encourage you to review this policy regularly.

If you have any questions, concerns or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali and English

Our customer support team is always ready to respond to any privacy-related requests you may have.